Privacy Policy

This Privacy Policy describes how Foxwriters (“Foxwriters,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, contact us, or use our ghostwriting, book writing, editing, design, publishing, and marketing services (together, the “Services”). By using our website or Services, you agree to the practices described in this policy.

1. Information we collect

Information you provide to us

• Contact details: your name, email address, phone number, and any other details you enter in our contact or quote forms.
• Project information: your book idea, genre, word count, timelines, budget range, and any notes you share about your project.
• Manuscripts and creative materials: drafts, outlines, interview recordings, transcripts, images, and other files you send us so we can deliver the Services.
• Communications: messages you send us by email, phone, WhatsApp, or other channels, and our replies.
• Billing information: billing name, address, and payment records. Card payments are handled by secure third-party payment processors; we do not store full card numbers on our systems.

Information collected automatically

When you browse our website, our servers and service providers may automatically record technical information such as your IP address, browser type, device type, pages visited, referring URLs, and the date and time of your visit. We may also use cookies and similar technologies as described in Section 5.

2. How we use your information

We use the information we collect to:

• respond to your inquiries and provide quotes, consultations, and proposals;
• plan, write, edit, design, publish, and market your book as agreed in your project agreement;
• communicate with you about your project, including updates, drafts, and revisions;
• process payments, send invoices, and maintain business and tax records;
• improve our website, Services, and customer experience;
• send you service-related messages and, where you have agreed, occasional updates or offers (you can opt out at any time);
• detect and prevent spam, fraud, and misuse of our website; and
• comply with legal obligations and enforce our Terms & Conditions.

3. Confidentiality of your manuscript

We understand that your story is personal. Manuscripts, ideas, and creative materials you share with us are treated as confidential. They are accessed only by the writers, editors, designers, and project managers assigned to your project, all of whom are bound by confidentiality obligations. We never publish, sell, or reuse your work, and we will not name you as a client or display your project in our portfolio without your written permission. Ghostwriting clients can request a separate non-disclosure agreement (NDA) before sharing any material.

4. How we share information

We do not sell or rent your personal information. We share it only in these limited cases:

• Team members and contractors who work on your project and need the information to perform their tasks.
• Service providers who help us run our business, such as email and hosting providers, payment processors, file-sharing tools, and customer communication platforms. They may use your information only to provide services to us.
• Publishing and distribution platforms (for example, online retailers, print-on-demand services, or ISBN agencies), but only when you ask us to publish or distribute your book and only the details needed to do so.
• Legal requirements: when required by law, court order, or government request, or to protect the rights, property, or safety of Foxwriters, our clients, or others.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to keep the site working properly (for example, to protect our forms against spam and misuse), remember your preferences, and understand how visitors use our pages. Our forms are protected by Google reCAPTCHA, which may collect device and usage information to tell humans from bots; its use is subject to the Google Privacy Policy and Terms of Service. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website function.

6. Third-party links and services

Our website may link to third-party websites and services, such as social media platforms and WhatsApp. When you click those links or contact us through those services, their own privacy policies apply. We are not responsible for the privacy practices of third parties.

7. Data retention

We keep personal information only as long as we need it for the purposes described in this policy. Inquiry details are generally kept for up to 24 months if no project begins. Project files and communications are kept for the duration of the project and a reasonable period afterward so we can support revisions, reprints, or future editions, unless you ask us to delete them sooner. Billing records are kept as long as required by tax and accounting laws.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections, access controls, and limited staff access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information, subject to legal and contractual obligations;
• object to or restrict certain uses of your information;
• request a copy of your information in a portable format; and
• opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.

Residents of California and certain other U.S. states may have additional rights under state privacy laws. We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, email us at support@foxwriters.com. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.

10. International visitors

Foxwriters is based in the United States. If you access our website or Services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take steps to make sure your information receives appropriate protection wherever it is processed.

11. Children’s privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information from them. Authors under 18 should work with us only with the involvement and consent of a parent or legal guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Significant changes may also be communicated by email or a notice on our website. Your continued use of the website or Services after an update means you accept the revised policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: support@foxwriters.com
• Phone: +1 (830) 222-0665
• Address: Two Post Oak Central Post Oak Boulevard Suite 100, Houston, TX, 77056, USA